Family Medicine Practitioner in Canada Moved to CRUSH AI from GPT-4
Learn how a Canadian doctor improved their practice with CRUSH AI
About The Customer
Dr. Thompson, MD, is a dedicated family medicine specialist based in Saskatchewan, Canada, committed to providing high-quality patient care. Operating in a diverse region with multilingual patients, Dr. Thompson faced significant challenges with medical documentation, including language barriers, time-consuming note-taking, and administrative overload. To maintain efficient and patient-centered care, Dr. Thompson sought an AI-powered documentation solution that could handle complex medical terminology, accommodate their preferences, and integrate seamlessly with their Electronic Health Record (EHR) system, Accuro.
Clinician Profile
Role
Family medicine specialist in Saskatchewan, Canada.
Challenges
Time-consuming documentation (5–8 min/patient) using ChatGPT, language barriers, administrative burden.
Solution
Adopted CRUSH AI Medical Scribe for automated, accurate note creation integrated with Accuro.
Outcomes
Reduced documentation to 1–2 min/patient, saved 1.5+ hours daily, improved focus on patient care.
Clinical Scenario
Dr. Thompson manages approximately 25 patients daily in their family medicine practice. Previously, they relied on ChatGPT for documentation, which required 5–8 minutes per patient to type prompts, review AI-generated content, and transfer notes into Accuro. This consumed nearly 2 hours daily. After adopting CRUSH AI Medical Scribe, Dr. Thompson automated documentation from patient conversations. The system accurately captured medical terminology, adhered to their preferences, and integrated with Accuro, reducing documentation time to 1–2 minutes per patient and saving over 1.5 hours daily.
Impact of EHR Documentation on Physician Burnout
Physicians spend a significant portion of their workday on electronic health records (EHRs), contributing to burnout. A study found that for every eight hours of scheduled patient time, ambulatory physicians spend over five hours on EHR tasks, much of which is perceived as clerical burden interfering with patient care. Additionally, a survey indicated that 41% of healthcare providers spend an estimated four hours a day or more on administrative tasks, including documentation, which is a leading cause of burnout.
Source: The Washington Post
AI-Assisted Documentation in Primary Care
Implementing AI-driven documentation systems can substantially reduce the time physicians spend on documentation. Such systems have been shown to decrease documentation time by up to 70%, allowing physicians to focus more on patient care.
Source: The US Sun
Moreover, ambient AI technology, which uses a smartphone app to listen in on clinical encounters and automatically generates detailed and accurate medical notes, is transforming care for the better. This innovation not only improves documentation quality but also reduces time spent on note-taking and after-hours work by up to 30%.
Source: The Washington Post
Clinical Knowledge Check
What was the primary reason Dr. Thompson switched from ChatGPT to CRUSH AI for medical documentation?
The Challenge
- Industry: Healthcare - Individual Practitioner (Family Medicine)
- Hospital/Clinic Size: Individual practitioner
- Location: Saskatchewan, Canada
- Ownership Type: Part of a larger healthcare system
- Specialization: Family medicine
- Electronic Health Record (EHR) System: Accuro (Local version)
- Patient Demographics: Patients from Saskatchewan and surrounding areas
- Patient Flow: Approximately 25 patients per day
- Decision-Makers: Doctor (Chief Medical Officer)
Pain Points Before CRUSH Adoption
Before adopting CRUSH AI Medical Scribe, Dr. Thompson faced significant documentation challenges. Although ChatGPT assisted with drafting notes, the process was labor-intensive, requiring manual prompt entry, output review, and note transfer into Accuro. This inefficiency contributed to administrative overload, reducing time for patient care. Dr. Thompson needed a solution to streamline documentation, minimize errors, and integrate seamlessly with their EHR system.
Competitive Landscape
Before CRUSH AI, Dr. Thompson used ChatGPT, which involved manual self-documentation and editing. This approach was time-consuming and prone to inaccuracies in medical terminology, highlighting the need for a more specialized AI tool.
Adoption History and Outcomes
CRUSH AI Medical Scribe was implemented within a week. The system generated notes directly from physician-patient conversations, adhering to Dr. Thompson’s preferences. Post-adoption outcomes included:
- Reduced Documentation Time: From 5–8 minutes to 1–2 minutes per patient.
- Improved Document Quality: Accurate capture of medical terminology and patient details.
- Enhanced Ease of Use: Seamless Accuro integration and minimal learning curve.