Privacy Policy

Last updated: 19th April 2025

S10.AI Inc. (“S10.AI,” “we,” “us,” or “our”) operates the S10.AI website, mobile application, and the Robot Medical Scribe Extension (collectively, the “Applications”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using our Applications, you agree to the collection and use of information in accordance with this policy.

We are committed to safeguarding your privacy and comply with applicable privacy laws and regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA), the Health Insurance Portability and Accountability Act (HIPAA), the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR).

Intellectual Property

S10.AI Inc. owns the Applications and all original content, features, and functionality, which are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not use, reproduce, or distribute any content from the Applications without our prior written consent.

Information We Collect

While using our Applications, we may collect personally identifiable information (“Personal Information”), including but not limited to:

• Name
• Email address
• Phone number
• Mailing address

If you are a patient, we may also collect sensitive personal information, such as medical history, solely for the purpose of providing healthcare-related services. This information will only be collected with your explicit consent and will not be used for any other purpose without your permission.

How We Use Your Information

We use your Personal Information to:

• Provide and improve our services
• Collect and process data such as voice recordings and text notes for accurate documentation purposes.
• Transcribe and structure clinical information—this data is used only for documentation and not for medical advice, diagnosis, treatment, or decision-making.
• Communicate with you about products, services, and updates
• Deliver marketing or promotional materials (with your consent, where required)
• Support healthcare services for patients (with express consent)

Data Security

We use physical, administrative, and technical safeguards to protect your Personal Information against unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access, update, or correct your Personal Information
• Request deletion of your Personal Information
• Withdraw your consent to our use of your information

To exercise these rights, please contact us using the details provided below.

Data Retention

We retain your Personal Information only as long as necessary to:

• Deliver requested services
• Fulfill legal, regulatory, or contractual obligations
• Resolve disputes and enforce agreements

When no longer needed, Personal Information is securely disposed of in accordance with our data retention policies.

Compliance with Regulations

We regularly review and update our practices to ensure compliance with privacy laws, including PIPEDA, HIPAA, APPs, and GDPR.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (if available) or by posting a notice on our Applications before the changes take effect. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:support@s10.ai