Can I use CPT code 90832 for a crisis session, or is it only for routine check-ins?
CPT code 90832 is defined by its time frame (16-37 minutes) for individual psychotherapy, not by the session's intensity. While often used for routine check-ins or brief, focused problem-solving, it is absolutely appropriate for a short crisis intervention session, provided the service's medical necessity is clearly documented. Your clinical notes should detail the crisis event, the therapeutic interventions used (e.g., grounding techniques, safety planning), and the patient's response, justifying why a 30-minute session was sufficient and medically necessary. For more complex crisis scenarios requiring longer intervention, you would use codes like 90834 (45 minutes) or 90837 (60 minutes). Consider implementing AI scribe tools to ensure your documentation for these critical incidents is both comprehensive and efficiently captured.
What are the biggest documentation mistakes clinicians make when billing 90832 for telehealth?
The most common documentation error when billing 90832 for telehealth is failing to properly use the correct place of service (POS) code and GT/95 modifier. For telehealth sessions, you must use POS code 02 or 10, depending on the payer's specific guidelines, and append the 95 modifier to indicate the service was delivered via a synchronous audio-visual platform. Another frequent mistake is generic documentation that doesn't support the medical necessity of a 30-minute session. Your notes must reflect a substantive therapeutic exchange, not just a quick check-in. Explore how integrating a practice management system with telehealth capabilities can help automate the correct use of modifiers and ensure your documentation templates meet payer requirements.
My claims for 90832 are getting denied even though my session times are correct. What else could be wrong?
If your session times (16-37 minutes) are accurate, claim denials for CPT code 90832 often stem from issues with documenting medical necessity or from payer-specific policies. Ensure your session notes clearly link the 30-minute psychotherapy service to the patient's diagnosis and treatment plan goals. Vague notes like "supportive counseling" without clinical detail are a common red flag for auditors. Additionally, some insurance plans have limitations on the frequency of 90832 sessions or require pre-authorization. It's crucial to verify benefits and review the payer's specific policies for this code. Learn more about how automated billing platforms can help flag potential payer-specific issues before you even submit the claim, reducing denial rates.
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