Pharmacy & Admin
The back office that runs itself.
AI Pharmacy Tech and Admin Assistant agents that own refills, prior auths, records requests and form completion end-to-end — under clinician approval, fully audited.
HIPAA / SOC 2 Live in <7 days 4.9 / 5 clinician rating
Key benefits
Refills, prior auths and back-office work — without the headcount.
Refill autopilot
Routine refills cleared; controlled substances always escalated to the prescriber.
Prior-auth end-to-end
Drafts, submits and tracks PAs in payer-required formats.
Records & ROI requests
Verified, fulfilled and logged under HIPAA.
Forms factory
FMLA, disability, school, camp and DMV forms drafted from the chart.
Inbox triage
Fax, portal, phone and email normalized into a single queue.
One-tap approval
Clinician signs off in one tap; auto-send on safe pre-approved patterns.
Clinical use cases
Where back-office agents free up the most clinical and admin time.
01 · USE CASE
Refill Queues
Cut hours of inbox work each day.
- Routine refill clearance
- Early-refill flagging
- Lab-overdue refill holds
02 · USE CASE
Prior Authorization
Faster approvals, fewer write-offs.
- Auto-detect required PAs
- Draft and submit to payer
- Track to approval status
03 · USE CASE
Forms & Records
Eliminate the form-completion backlog.
- FMLA / disability drafts from chart
- ROI fulfillment under HIPAA
- School, camp and DMV forms
75%
Less inbox / fax time
<24h
PA turnaround
$0
Extra headcount
100%
Actions audited
What admin leaders say
Real feedback from healthcare professionals.
“Prior-auth turnaround dropped from a week to a day. Patients actually call to thank us.”
“Our records team got their week back. The agent fulfills ROI requests the same day they arrive.”
01Will it handle controlled substances?
No. Controlled-substance refills are never auto-approved — they always escalate to the prescribing clinician.
02Which payers does PA support?
Major commercial, Medicare, Medicaid and MA via APIs where available; portal and fax with full audit otherwise.
03How does it learn our rules?
Formulary, refill criteria and form templates are encoded during onboarding and tunable from a no-code dashboard.
04Is everything auditable?
Yes. Every draft, submission, approval and escalation is logged with timestamps and source documents.
Hire your back-office AI team.
See a refill, a prior auth and an FMLA form go end-to-end in a 15-minute demo.