The challenge
Scheduling behavioral-health intakes by phone consumed 2.5 FTE of back-office scheduling — the single largest non-clinical line item on the P&L.
Therapists were losing 15–20 minutes of every 50-minute session to charting instead of listening, and burnout scores had climbed for four consecutive quarters.
Before S10.AI
- Scheduling behavioral-health intakes by phone consumed 2.5 FTE of back-office scheduling — the single largest non-clinical line item on the P&L.
- Therapists were losing 15–20 minutes of every 50-minute session to charting instead of listening, and burnout scores had climbed for four consecutive quarters.
- Sensitive first-call intakes often left new patients feeling processed rather than heard — early drop-off after the first call was running at 34%.
After S10.AI
- BRAVO took over inbound and outbound scheduling, intake screening, insurance verification, reminders and reschedules 24/7 — including evenings and weekends when demand actually peaks.
- Empathetic-voice model tuned specifically for behavioral-health intake: warm, unhurried, non-clinical tone; trauma-informed prompts; explicit permission-asking before every question.
- CRUSH scribed sessions in real time with narrative-preserving language so clinicians could stay fully present — no laptop between provider and patient.
