The challenge
The front desk was fielding 380+ inbound calls a day — refills, rescheduling, insurance questions, portal password resets — with three unfilled reception seats open for 7 months.
Two prior scribe pilots (a Big-Tech ambient product and a human-scribe agency) had stalled at 2–3 providers because onboarding demanded 6–8 hours per clinician.
Before S10.AI
- The front desk was fielding 380+ inbound calls a day — refills, rescheduling, insurance questions, portal password resets — with three unfilled reception seats open for 7 months.
- Two prior scribe pilots (a Big-Tech ambient product and a human-scribe agency) had stalled at 2–3 providers because onboarding demanded 6–8 hours per clinician.
- Note styles varied wildly across 14 providers, turning coding review, payer audits and MIPS reporting into a weekly fire drill for the practice manager.
After S10.AI
- BRAVO deployed on the main line first — capturing overflow, refill triage, scheduling and confirmations bilingually (English + Spanish) within 72 hours of kickoff.
- CRUSH rolled to all 14 providers in two waves of seven, each provider voice-preserving and specialty-tuned from their first live visit.
- White-glove onboarding: each clinician paired with a named success lead for their first five clinic days, on Zoom in real time between patients.
