The challenge
A brand-new virtual-first clinic with two clinicians, one operations lead, and zero in-house engineering — every day of delayed launch burned $2,400 of pre-revenue runway.
Traditional PMS + telehealth + billing integration quotes came in at 4–6 months and $80–120k of implementation before a single patient could be seen.
Before S10.AI
- A brand-new virtual-first clinic with two clinicians, one operations lead, and zero in-house engineering — every day of delayed launch burned $2,400 of pre-revenue runway.
- Traditional PMS + telehealth + billing integration quotes came in at 4–6 months and $80–120k of implementation before a single patient could be seen.
- Patient experience had to feel native to video from the very first visit — not a bolted-on Zoom link with a separate check-in email.
After S10.AI
- CHEER deployed on day 2 with HD video, browser-based one-click patient join, digital consent capture, and a branded waiting-room flow — no app download required.
- CRUSH scribed every visit end-to-end from day 3 onward, pushing structured SOAP notes and CPT-ready assessments straight into Elation.
- BRAVO stood up scheduling, SMS reminders, and eligibility checks on a new business number in under 48 hours — English and Spanish from day one.
